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  #1  
Unread 07-25-2008, 01:30 PM
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Tanaka Tanaka is offline
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Default Tanaka Service Only Dealer Category

Hi,
I've been getting requests for more info on this. Yes, we can set you up as a service only dealer. You will need to contact Nikko Tanaka USA or the Tanaka wholesale distributor depending on where you are. Here is the link:

http://tanakapowerequipment.com/index.php?section=143

However, we'd like to know what you think the requirements/reimbursements should be for this category. What should our service only dealer program consist of to make it attractive to you?

Thanks

-MW
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Unread 07-25-2008, 02:10 PM
GWB2006 GWB2006 is offline
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Mark,

the thing that NICTAN needs to realize, is that in the distribution model to the public that you guys are going for now, the service only dealer, if he is the only one in a 50 mile radius of where a load of your product is being internet sold and shipped into, could possibly be swamped with customers who purchased the equipment but have no clue or care to try to fix their own stuff.

Service only dealer terms will have to be lucrative enough for the dealer that is looking at the service side in order to compensate for the expected flood of unhappy customers who now have a local place to air their grievances to somebody face to face.

Should include:

Dealer login access to the Tanaka site for immediate information of service bulletins.
A direct dealer only support phone number staffed by people who actually know their field.
Shop labor rate paid (which in some states is law).
Warranty parts reimbursement at MSRP or at least cost+35%.
Access to up to date parts lookups at no cost to the dealer.
Online ordering with real time and accurate inventory viewing (something like a Persona based system).
Different shipping options such as next day air with low cost ground shipping rates (if Campbell Hausfeld can UPS something for $3.98, everybody should be able to).
Equal listing on the Dealer Search with notation stating "Service and Parts".
No mandatory initial parts stocking requirement. A good dealer will learn after he starts seeing the product in for repairs what he needs to order and keep on hand to keep repair time at a minimum.
REALISTIC warranty labor time guide.
An efficient online interface for warranty claim filing (Service Bench seems to work good for this.)
A extra allowance for filing of warranty claims on unregistered units which the service dealer must take additional time to register for the customer first.


That's about it for now. I'm sure I'll come up with some more later.

Edit:

But if your distributor for TX,AR,OK is going to stay the same, you probably won't have many places in OK signing up anyway since that distributor advertises their service/repair shop also.
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