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  #1  
Old 05-17-2014, 12:30 AM
roym roym is offline
Senior Zero Turn Mower
 
Join Date: Nov 2007
Location: Surrey, British Clumbia
Posts: 293
Default Some people's kids!!

I had a call today from a consumer wanting to buy a part for his Homelite trimmer, we are the distributor. Got his postal code and gave him the name of a dealer in a nearby town. "You mean I have to drive over there and get it?" Maybe they will ship it to you. "I'll just get another one" click. He won't drive to pick up a part but will to H-D for another cheap replacement.
A tech from an authorized warranty center called wanting an authorization for an engine replacement under warranty. Me: "What is the problem?" Him: "Hole in the block" Me "OK, what do you believe is the cause of the failure?" Him: "I dunno" Me: " Tear it down, determine the problem and call us back with the details". Him: "You gonna make me take it apart?"
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Old 05-17-2014, 04:04 AM
GWB2006 GWB2006 is offline
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Join Date: Nov 2006
Location: nowhere
Posts: 1,483
Default

Quote:
Originally Posted by roym View Post
A tech from an authorized warranty center called wanting an authorization for an engine replacement under warranty. Me: "What is the problem?" Him: "Hole in the block" Me "OK, what do you believe is the cause of the failure?" Him: "I dunno" Me: " Tear it down, determine the problem and call us back with the details". Him: "You gonna make me take it apart?"
You pay for teardown like this with additional authorization, right?
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  #3  
Old 05-17-2014, 10:23 PM
roym roym is offline
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Join Date: Nov 2007
Location: Surrey, British Clumbia
Posts: 293
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Briggs will pay for tear down time, they need to know what went wrong and why. If an engine or short block is needed an authorization is required.
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