Originally Posted by mowerdump
Unless you are charging a ridiculous amount to quote repair I suspect you are loosing money doing it anyhow when you figure actual time and disruption to rest of business.
That is the business. Sales & repair. Repair costs too high then the customer will replace the unit. From us or someone else if we are not competitive.
We charge an up front fee for all equipment coming in for repair that was not purchased from us. A half hour plus taxes for hand held, one hour plus taxes for wheeled goods. That amount of time allows for a full estimate and in some cases we can actually repair the equipment for the deposit amount. Only in complex or larger tear downs would a larger deposit be required. If the customer never returns for his equipment after the estimate, no problem, he paid and received the estimate.
There is no need to charge a ridiculous amount for a quote and no reason to loose money. The troubleshooting has to be performed on all repairs anyways so can't see where the disruption is coming from.